On Air Market Refund and Return Policy

• 1. Basic Principles

• ON AIR MARKET is an overseas direct purchasing (buying agency) service, and follows the principles below:

• Refunds are not available for any reason, including change of mind, delivery delays, exchange-rate fluctuations, or refusal to accept the package.

• Because products are purchased overseas according to the customer’s request, cancellation, changes, or returns are not possible after the order is placed.

• 2. Cases Eligible for Refund or Return

• Refunds or exchanges for the same product are exceptionally allowed only when all of the following conditions are met:

• Upon receiving the package, you must record the entire process in one continuous, unedited video:

• Opening the parcel packaging → Opening the product box → Testing the product

• The video must be continuous from the moment the outer packaging is opened, with no cuts or edits.

• The video must clearly show the waybill number, full product condition, and initial operation status.

• The product must have one or more of the following clear defects or incorrect delivery issues:

• Damage, missing parts, contamination, malfunction, or other manufacturing/transportation defects

• Receiving a product different from what was ordered (e.g., different color, model, etc.)

• You must submit the video evidence and report the issue immediately upon receipt, within 24 hours through customer service.

• Notes

• Claims of defects without an inspection video taken during opening will not be accepted.

• Any claims made after a certain period following delivery, or without proper video evidence, are automatically rejected.

• 3. Non-Refundable Cases (Examples)

• The following cases are not eligible for refund or exchange:

• CategoryDescription

• Change of mindColor, size, texture, weight, or other subjective reasons

• Address/contact errorIncorrect shipping address, phone number, or customs code entered by customer

• Prohibited import itemsReturn or disposal due to customs restrictions

• Customer negligenceDamage after opening, defects caused after use

• Missing required videoNo opening video or submitting edited/altered footage

• 4. Customs & Shipping Liability Disclaimer

• The customer is fully responsible for any customs delay, return, disposal, or penalty caused by incorrect information such as:

• Recipient name

• Address

• Contact number

• Personal customs clearance code (PCCC)

• If a package is lost or undelivered due to these issues, refunds or reshipments are strictly not provided.

• 5. Return Procedure

• Submit the reason for return and video evidence through the customer service email or official Kakao channel.

• After review, if the defect is confirmed, an exchange or refund will be processed.

• International shipping and customs fees for approved returns are covered by the company.

• If the issue is due to customer error, all costs are charged to the customer.

• 6. Customer Service

• Hours: Monday–Friday, 10:00 AM – 5:00 PM

• Contact: [Email / Phone Number]

• Required documents:

• Photo of the waybill

• Unedited opening video

• Full product photos

• Delivery date and report date

• Summary of Important Notes

• If you open the package without recording an inspection video at the moment of receipt → Refund is absolutely not possible

• Customer-input errors (address, customs code, etc.) → Customer responsibility

• Change of mind, import delays, customs delays → No refunds

• This policy is part of the ON AIR MARKET Terms of Use, and placing an order is considered agreement to this policy.